Return & Exchange FAQs

A: Yes, you can modify or cancel your order within 7 days of placing it, unless you have already received the product.

A: The main conditions include: • Submitting the request within 14 days from the receipt date for regular products. • The product must be in its original condition and unused. • It should be in the original packaging with the invoice. • The serial number must be clear and unaltered. • All accessories must be included (such as spare parts and accessories). • The product should not be among discounted items or non-returnable goods.

A: A return request can be submitted through customer service at 19966 or contact us via WhatsApp at 01286619966. The complaints and follow-up team will contact you to review your request and ensure the product return is compliant within 72 hours.

A: The conditions include: • Submitting a request for exchange or return within 30 days from the receipt date. • The product must be in its original condition or in the condition it was purchased, with the invoice attached. • No accessories should be missing. • The product should not be damaged due to misuse or improper installation.

A: B-Tech is not responsible for any defects or damages if it is not the official technical agent for the product. In such cases, the manufacturer is responsible.

A: A product that is unused, unopened, and undamaged in its original packaging, and the customer must have retained the packaging in the same condition as when the product was received.

A: Unfortunately, we cannot accept the return of any product without the original packaging.

A: If the product you received is incorrect, you can return it in the same condition it was received (first sort condition) within the first 30 days. Once we receive the returned product, you can either get a refund or exchange it for the correct product.

A: You can exchange or return a defective product within 7 business days from the date you notify B-Tech, provided that B-Tech is the official technical agent for the product.

A: You should go to an authorized service center to obtain a technical report confirming the defect or malfunction, where technicians will inspect the product.

A: After the technical report confirming the defect is issued, you can exchange or return the product along with all shipping costs within 7 days from the date of notification.

A: Yes, B.TECH has the right to refuse the request if it does not comply with the specified conditions, and the company will not be held responsible for this rejection.

A: The product price will be refunded using the same payment method recorded on the invoice, or through a balance in your account on the website, gift vouchers, bank transfer, or any other method that B.TECH deems appropriate.

A: Yes, you can exchange the product for another one of equal or greater value.

A: Personal care products are generally non-returnable or non-exchangeable, except in the case of first-sort condition, provided they have not been used. If there is a technical defect due to manufacturing defects, a report from an authorized service center must be attached to support the exchange.

A: You must inspect the product before accepting it. After inspection, any scratches, damages, or missing items will be your responsibility, and you will not have the right to request an exchange or return.

A: The right to exchange or return is lost if the defect or issue results from misuse or violation of the user manual instructions, or if there are missing accessories.

A: • Products under B.TECH agency: Our technical support team will inspect the device, and after confirming the defect, a technical report will be written. You can then choose to obtain a refund or exchange the product for another one, if available. • Products from other agents: You should contact the agent to schedule an appointment for inspecting the product and creating a technical report. Once the defect is confirmed, a technical report will be written, and you can either get a refund or exchange the product for another one, if available.

A: Yes, you must return any free gift received with the product when returning it.

• Large appliances: Televisions, refrigerators, washing machines, dishwashers, microwaves, stoves, water heaters, and air conditioners. • Small appliances: Vacuum cleaners, water coolers and filters, heaters, fans, exhaust fans, irons, food processors, meat grinders, electric cooktops, kettles, coffee machines, toasters, grills, and fryers.

A: • Large appliances: Televisions, refrigerators, washing machines, dishwashers, microwaves, stoves, water heaters, and air conditioners. • Small appliances: Vacuum cleaners, water coolers and filters, heaters, fans, exhaust fans, irons, food processors, meat grinders, electric cooktops, kettles, coffee machines, toasters, grills, and fryers.

• The product must be in its original condition, unopened, and unused. • The product should be returned with all accessories and components in its original packaging. • The original tax invoice must be included with the return. • The serial number must be clear and match the product details on the packaging, without any tampering

A: Customers can submit a return request for defective products within 30 days from the delivery date. The product must be in its original packaging with a clear serial number. A technical report from the manufacturer accepting the return is required.

A: Returns may not be accepted if the original packaging, accessories, or receipt are missing. Make sure to follow these guidelines to ensure a smooth return process for your products.

A: • Customers can request a return for defective products within 30 days from the date of delivery. • The product must be in its original packaging with a clear serial number. • A technical report from the manufacturer that accepts the return is required.

A: All electronic devices such as computers, laptops, tablets, and mobile phones are eligible for return within 14 to 30 days from the date of delivery.

• The product must be kept in its original condition and the packaging must not be opened. • The product must be returned in its original packaging with all accessories and components. • The original invoice must be included. • The serial number must be clear and match the product details on the packaging.

• All stored information on the device must be removed, including any passwords or security locks. • For Apple devices, you must sign out of iCloud and erase all personal data before returning.

• Cash Payment: The amount will be refunded in cash at the nearest branch of B-TECH after coordinating with the complaints/follow-up team. • Credit Card Payment: The amount will be refunded to the same credit card within 14 days from the date the refund decision is executed or according to the timeframe set by the bank that issued the card.