The Frequently Asked Questions on Returns and Exchanges

A: You should report the defect to the service center or retailer where you purchased the product for further assistance.
A: Yes, if the defect is covered under warranty and cannot be repaired, you may be eligible for a replacement.
A: Processing times may vary, but typically it takes 7-14 business days for a warranty claim to be resolved.
A: You will need the original purchase receipt, warranty card, and a description of the defect.
A: No, repairs should be carried out at authorized service centers to ensure warranty coverage.
A: No, accidental damages are usually not covered under warranty. Please refer to the warranty terms for details.
A: Yes, warranty extensions are often available for purchase. Contact the retailer or manufacturer for options.
A: You can still have it repaired at an authorized service center, but the repair cost will not be covered by warranty.
A: Customer support can be reached via phone, email, or live chat. Please refer to the manufacturer’s website for contact details.
A: No, warranties are typically non-transferable and apply only to the original purchaser.
A: You should go to an authorized service center to obtain a technical report confirming the defect or malfunction, where technicians will inspect the product.
A: After the technical report confirming the defect is issued, you can exchange or return the product along with all shipping costs within 7 days from the date of notification.
A: Yes, B-Tech has the right to refuse the request if it does not comply with the specified conditions, and the company will not be held responsible for this rejection.
A: The product price will be refunded using the same payment method recorded on the invoice, or through a balance in your account on the website, gift vouchers, bank transfer, or any other method that B-Tech deems appropriate.
A: Yes, you can exchange the product for another one of equal or greater value.
A: Personal care products are generally non-returnable or non-exchangeable, except in the case of first sort condition and provided they have not been used. If there is a technical defect due to manufacturing defects, a report from an authorized service center must be attached to support the exchange.
A: You must inspect the product before accepting it. After inspection, any scratches, damages, or missing items will be your responsibility, and you will not have the right to request an exchange or return.
A: The right to exchange or return is lost if the defect or issue results from misuse or violation of the user manual instructions, or if there are missing accessories.
A: Products under B-Tech agency: Our technical support team will inspect the device, and after confirming the defect, a technical report will be written. You can then choose to obtain a refund or exchange the product for another one, if available.
Products from other agents: You should contact the agent to schedule an appointment for inspecting the product and creating a technical report. Once the defect is confirmed, a technical report will be written, and you can either get a refund or exchange the product for another one, if available.
A: Yes, you must return any free gift received with the product when returning it.
A: • Large appliances: Televisions, refrigerators, washing machines, dishwashers, microwaves, stoves, water heaters, and air conditioners.
• Small appliances: Vacuum cleaners, water coolers and filters, heaters, fans, exhaust fans, irons, food processors, meat grinders, electric cooktops, kettles, coffee machines, toasters, grills, and fryers.
A: Customers can return products within 14 to 30 days from the date of delivery for a full refund.
A: • The product must be in its original condition, unopened, and unused.
• The product should be returned in its original packaging with all accessories and components.
• The original tax invoice must be included with the return.
• The serial number must be clear and match the product details on the packaging, without any tampering.
A: • Customers can request a return for defective products within 30 days from the date of delivery.
• The product must be in its original packaging with a clear serial number.
• A technical report from the manufacturer that accepts the return is required.
• There must be no missing components, including the user manual and free gifts (if any).
• The original tax invoice must be included with the return.
A: Returns may not be accepted if the original packaging, accessories, or receipt are missing. Make sure to follow these guidelines to ensure a smooth return process for your products.
A: • The product must be in its original condition, unopened, or unused.
• The product must be returned in its original packaging with all accessories and components.
• The original invoice must be included with the return.
• The serial number must be clear and match the product details on the packaging, without tampering.
• The product must include all accessories such as spare parts, accessories, the user manual, and any free gifts (if applicable).
A: • Customers can request a return for defective products within 30 days from the date of delivery.
• The product must be in its original packaging with a clear serial number.
• A technical report from the manufacturer that accepts the return is required.
• There must be no shortage of any product components, including the user manual and any free gifts (if applicable).
• The original invoice must be included with the return.
A: All electronic devices such as computers, laptops, tablets, and mobile phones are eligible for return within 14 to 30 days from the date of delivery.
A: • The product must be kept in its original condition and the packaging must not be opened.
• The product must be returned in its original packaging with all accessories and components.
• The original invoice must be included.
• The serial number must be clear and match the product details on the packaging.
A: • All stored information on the device must be removed, including any passwords or security locks.
• For Apple devices, you must sign out of iCloud and erase all personal data before returning.
A: The refund process is carried out according to the same payment method used for your order:
• Cash Payment: The amount will be refunded in cash at the nearest branch of B-Tech after coordinating with the complaints/follow-up team.